Sales Support Engineer @ Cairo - Egypt
- Post Date:May 27, 2021
- Apply Before: June 27, 2021
- Views 21
The main purpose of this position is to provide sales support and customer service for distributors, customers and sales team for Xylem Africa.
Provide Sales Support to customers, distributors and sales team
Attending to phone, online and Sales Force enquiries.
Communicate stock availability, pricing, freight charges.
Attending and assisting walk in customers.
Give sound technical advice to customers and distributors
Evaluate enquiry specification and identify suitable product.
Identify conversion opportunities as and when required.
Selection of product as per customer specification on Xylect.
Support sales team with selection of products and accessories
Liaise with Applications Engineers and ITC for complex enquiries.
Check pricing and stock availability on SAP/ Iscala.
Ensure correct commercial terms appear on quotation.
Give accurate margins as stipulated in company policies and procedures.
XPMF item entry
Amber Road Vetting
Communicating quotation to customer (internal/external)
Updating requests/quotations into Sales Force.
Communicate quotations and offers effectively, professionally, accurately.
Ensure efficient and timeous response to customer queries.
Regular and consistent follow ups on submitted quotations.
Provide customer with Xylem equipment and service information.
Provide regular customer re-assurance and ensure customers are fully satisfied with Xylem’s equipment, service and capability.
Provide customer with immediate on-site problem solving and solutions.
Keep regular contact and build mutual trust and respect with customers.
Understanding and attending to customer needs.
Communicate needs to Xylem Sales and Order and Logistics teams.
Liaise with Order & Logistics team to validate orders against the quotations.
Ensure work area is clean and tidy at all times
Maintain a neat and orderly environment within the overall area
Adhering to Safety Regulations
Conduct operations in a safe manner as per safety standards
Report any unsafe working conditions and incidents to your Supervisor
- Engineering Qualification (i.e. Mechanical Engineering degree)
- minimum 2 years experience in a technical sales environment
- Experience in Water Technology & Equipment would be an added advantage
- SAP and/or Iscala experience will be an added advantage
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